7Up Bottling Company Ltd is one of Nigeria’s largest and most respected manufacturing companies, producing and distributing some of the country’s most beloved soft drink brands, including 7Up, Pepsi, Mirinda, Mountain Dew, H2oH!, Teem, Lipton Ice Tea, and Aquafina Premium Drinking Water.
With nine state-of-the-art bottling plants strategically located across Nigeria, we are committed to delivering high-quality beverages and exceptional customer experiences.
We are currently seeking passionate and qualified candidates to join our team as Customer Service Representatives.
Job Specifications
•Job Type: Full-Time
•Qualification: BA/BSC/HND
•Location: Lagos, Nigeria
•Category: Customer Care
Job Description
As a Customer Service Representative, you will be the first point of contact for our customers, ensuring they receive prompt assistance, accurate information, and top-tier support. Your role is crucial in maintaining customer satisfaction and strengthening our brand reputation.
Key Responsibilities
•Respond to customer inquiries about products and services with professionalism and efficiency.
•Resolve customer complaints and issues in a timely and satisfactory manner.
•Provide support through multiple channels, including phone, email, and social media.
•Escalate complex customer concerns to management when necessary.
•Collect, analyze, and document customer feedback to improve service delivery.
•Collaborate with internal teams to enhance the overall customer experience.
Qualifications & Requirements
•Education: Bachelor’s Degree in Business Administration or a relevant field.
• Experience: Minimum of 2 years of customer service experience, preferably in the manufacturing industry.
• Language Proficiency: Must be fluent in Igbo language.
•Technical Skills: Proficiency in Microsoft Office and customer service software.
•Work Schedule: Must be willing to work in a shift-based environment.
• Soft Skills:
•Strong verbal and written communication skills.
•Excellent problem-solving and interpersonal abilities.
•Ability to work in a fast-paced and dynamic environment.
•A customer-centric approach with a passion for delivering exceptional service.
Location: Lagos, Nigeria
Join us at 7Up Bottling Company and be part of a team that refreshes Nigeria every day! Apply now!